Shipping policy
Effective Date: June 2, 2026
Every Esperanza Jewelry piece is carefully handcrafted and packaged with care. Please review this policy before placing your order.
1. Shipping Locations
Esperanza Jewelry currently ships within the United States only. We do not offer international shipping at this time.
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2. Free Standard Shipping
We offer free standard shipping on all U.S. orders. No minimum purchase is required and no discount code is needed.
3. Order Processing
Because each bracelet is handmade, please allow two (2) to four (4) business days for your order to be processed and prepared for shipment.
Business days are Monday through Friday, excluding U.S. federal holidays. Orders placed on weekends or holidays will begin processing the next business day.
Processing times may be longer during holidays, product launches, or periods of unusually high order volume. If your order will be delayed beyond the standard processing window, we will notify you by email.
You will receive an order confirmation email after purchase and a shipping confirmation email with tracking information once your order has shipped.
4. Estimated Delivery Times
Estimated delivery times after shipment:
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Free Standard Shipping: five (5) to seven (7) business days
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Express Shipping: one (1) to three (3) business days after shipment, if selected at checkout
Express Shipping speeds up transit time after shipment but does not reduce order processing time. Handmade items are still subject to the processing times described in Section 3.
Delivery timeframes are carrier estimates only and are not guaranteed. Esperanza Jewelry is not responsible for delays caused by the carrier, weather conditions, incorrect address information, or circumstances outside our control.
5. Order Changes and Cancellations
Because orders may be processed quickly, we cannot guarantee that changes or cancellations can be made after an order is placed.
If you need to request a change or cancellation, contact us immediately at contact@esperanzajewelry.com. We will make reasonable efforts to accommodate your request before the order ships.
6. Shipping Address Accuracy
Please verify your shipping address before completing your order. Esperanza Jewelry is not responsible for orders delayed, undelivered, or returned due to an incorrect or incomplete address provided at checkout.
If you notice an address error, contact us immediately at contact@esperanzajewelry.com. We will make reasonable efforts to correct the address before your order ships, but we cannot guarantee changes once an order has been processed.
If an order is returned to us due to an incorrect or undeliverable address, you may be responsible for any reshipping costs.
7. Lost or Stolen Packages
If tracking information shows that your package was delivered but you have not received it, please first:
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check with other members of your household;
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check around your property and any alternative delivery locations; and
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contact the carrier directly with your tracking number.
If your package remains missing after these steps, contact us within five (5) business days of the confirmed delivery date at contact@esperanzajewelry.com.
Esperanza Jewelry is not responsible for packages confirmed as delivered by the carrier or for packages lost or stolen after delivery.
8. Damaged Packages
If your order arrives damaged, contact us within forty-eight (48) hours of confirmed delivery at contact@esperanzajewelry.com.
Please include your order number and clear photographs of the damaged item and packaging. We will review the issue and, for verified transit damage, offer a replacement or full refund at our election.
9. Contact
For all shipping inquiries, contact us at: