Refund policy

We want you to love your Esperanza Jewelry piece. Our bracelets are handmade with silk cord, crystal beads, and gold-filled components, and each one is packaged with care. 

Please read this policy before placing your order.

1. Returns

We accept eligible returns requested within seven (7) calendar days of confirmed carrier delivery.

To qualify for a return, the item must:

  • be unworn, unused, and unaltered; 

  • be returned in its original Esperanza Jewelry box and packaging; 

  • include all original contents provided with the order; and 

  • be in the same condition in which it was received. 

To request a return, email contact@esperanzajewelry.com with your order number and the reason for the return. If your request is approved, we will provide return shipping instructions. Items sent back without prior return authorization will not be accepted.

The customer is responsible for return shipping costs unless the return is due to our error or a verified item damaged upon delivery. Original shipping charges are non-refundable. We recommend using a trackable shipping method. Esperanza Jewelry is not responsible for returned packages lost or damaged in transit.

We reserve the right to deny any return that does not meet the requirements of this policy.

2. Damaged, Incorrect, or Incomplete Orders

Please inspect your order promptly upon delivery. If your item arrives damaged, you receive the wrong item, or your order is incomplete, contact us within forty-eight (48) hours of confirmed delivery at contact@esperanzajewelry.com.

Please include your order number, a description of the issue, and photographs of the item and packaging.

For verified claims of this type, we will offer a replacement or full refund at our election. For situations that do not fit clearly into these categories, we will review the circumstances and determine an appropriate resolution.

3. Non-Returnable Items

Due to the delicate nature of silk cord jewelry, the following items are not eligible for return or refund:

  • items showing signs of wear, stretching, misuse, or damage; 

  • items exposed to water, perfumes, lotions, cosmetics, oils, or chemicals; 

  • items that have been improperly handled or stored; and 

  • items damaged after delivery, including damage from normal wear and tear, accidental damage, or failure to follow care instructions.

4. Exchanges

We do not offer direct exchanges. If you would like a different item, you may submit a return request in accordance with Section 1, and if approved, place a new order separately.

5. Refunds

Once your approved return is received and inspected, we will notify you of the outcome. If approved, your refund will be issued to your original payment method within ten (10) business days of approval.

Your bank or payment provider may require additional time to process and post the refund. Esperanza Jewelry is not responsible for delays caused by financial institutions.

6. Contact

For all return, refund, or damage inquiries, contact us at:

contact@esperanzajewelry.com