Privacy policy
Effective Date: June 2, 2026
Esperanza Jewelry respects your privacy. This policy explains what information we collect, how we use it, how we share it, and your rights with respect to it. Please read it before placing an order or using our website.
This policy applies to information collected through our Shopify store at esperanzajewelry.com and through related communications with us. Esperanza Jewelry currently sells and ships within the United States only.
1. Information We Collect
We collect information in three ways: information you provide directly, information collected automatically, and information received from third parties.
Information you provide directly includes:
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your name, email address, billing address, shipping address, and phone number when you place an order, create an account, or contact us;
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payment information entered at checkout, which is processed securely by Shopify Payments or our third-party payment processor. We do not store your full payment card details; and
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messages, inquiries, or other information you send us through email or contact forms, including if you subscribe to marketing emails or updates.
Information collected automatically when you visit our site includes:
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browser type, device type, operating system, and device identifiers;
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IP address and approximate location;
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pages visited, time spent on pages, and referring URLs; and
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cookies and similar tracking technologies as described in Section 5.
Information received from third parties includes information about your order or transaction received from Shopify, payment processors, and shipping carriers in the course of fulfilling your order.
2. How We Use Your Information
We use the information we collect to:
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process and fulfill your orders, including sending order confirmations, shipping notifications, and tracking information;
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communicate with you about your order, a return, or an inquiry you have submitted;
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send marketing emails or promotional communications if you have opted in to receive them;
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improve our website, product offerings, and customer experience;
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analyze store performance and usage trends;
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detect and prevent fraud or unauthorized activity; and
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comply with legal, tax, accounting, and recordkeeping obligations.
We will not use your personal information for purposes materially different from those described in this policy without your consent.
We do not sell your personal information.
3. How We Share Your Information
We share your information only as necessary to operate our store and fulfill your orders. This may include sharing information with:
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Shopify, which hosts our store and helps process transactions;
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shipping carriers, who receive your name and address to deliver your order;
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payment processors, who handle payment transactions securely;
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email service providers, who send order confirmations, shipping notifications, and marketing communications on our behalf;
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analytics and fraud prevention providers, who help us understand site usage and protect against unauthorized activity; and
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professional advisers, where reasonably necessary.
Each of these service providers is authorized to use your information only as necessary to provide services to us.
We do not sell your personal information or share it with third parties for their own direct marketing purposes.
We may also disclose your information if required by law, court order, or government request, or if necessary to protect the rights, property, or safety of Esperanza Jewelry or others.
If we sell or transfer all or part of our business, your information may be transferred as part of that transaction.
4. Shopify as Our Platform
Our store is built on Shopify. Shopify processes certain information about you on our behalf as part of providing ecommerce services, including checkout, payment processing, order management, fraud prevention, customer accounts, and related store functions.
You can review Shopify’s privacy practices at shopify.com/legal/privacy.
5. Cookies and Tracking Technologies
Our website uses cookies and similar technologies. We use cookies to help the store function, remember your cart, support checkout, understand site performance, and improve the customer experience.
Cookies may include:
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essential cookies required for the store to function;
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analytics cookies that help us understand how visitors use the site; and
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marketing cookies that may help us measure or improve promotional communications.
You can control cookies through your browser settings. Disabling certain cookies may affect store functionality, including the shopping cart and checkout process. Where available, you may also adjust cookie preferences through our website’s cookie banner or privacy settings.
6. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes described in this policy, including order fulfillment, customer support, legal compliance, fraud prevention, and dispute resolution.
Order and transaction records may be retained as required for accounting, tax, legal, and business recordkeeping purposes.
If you request deletion of your information, we will honor that request to the extent permitted by law and consistent with our recordkeeping obligations.
7. Your Privacy Rights
Depending on where you live, you may have rights with respect to your personal information, including:
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the right to request access to the personal information we hold about you;
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the right to request correction of inaccurate or incomplete information;
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the right to request deletion of your personal information, subject to legal exceptions;
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the right to opt out of marketing communications; and
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the right to request a copy of your information in a portable format, where applicable.
To exercise any of these rights, contact us at contact@esperanzajewelry.com. We may need to verify your identity before processing your request. We will respond within the timeframe required by applicable law.
8. California Residents
If you are a California resident, you may have additional rights under applicable California privacy laws, including the right to know what personal information we collect, the right to request deletion, the right to correct certain information, and the right to opt out of certain data uses where applicable.
We do not sell your personal information or share it with third parties for their own direct marketing purposes.
To submit a privacy rights request, contact us at contact@esperanzajewelry.com.
9. Email Marketing and Opt-Out
If you subscribe to our marketing emails, you may unsubscribe at any time by clicking the unsubscribe link in any marketing email or by contacting us at contact@esperanzajewelry.com.
Unsubscribing from marketing emails does not affect transactional emails related to your order, including order confirmations, shipping notifications, and customer service communications.
10. Data Security
We take reasonable administrative, technical, and physical measures to protect your personal information from unauthorized access, loss, or misuse.
Our store is hosted on Shopify, which maintains security measures including SSL/TLS encryption for data in transit.
No method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
11. Children’s Privacy
Our store is not directed to children under the age of 13. We do not knowingly collect personal information from children.
If you believe we have inadvertently collected information from a child, contact us at contact@esperanzajewelry.com and we will take appropriate steps to delete it.
12. Third-Party Links
Our website may contain links to third-party websites, including social media platforms. This policy does not apply to those sites.
We are not responsible for the privacy practices of third-party websites and encourage you to review their policies before providing personal information.
13. Changes to This Policy
We may update this policy from time to time. We will post any updates to this page with a revised effective date.
14. Contact
For privacy-related questions, requests, or concerns, contact us at: