Privacy policy

Effective Date: November 1, 2026

Esperanza Jewelry respects your privacy. This policy explains what information we collect, how we use it, how we share it, and your rights with respect to it. Please read it before placing an order or using our website.

This policy applies to information collected through our Shopify store at esperanzajewelry.com and through related communications with us. Esperanza Jewelry currently sells and ships within the United States only.

1. Information We Collect

We collect information in three ways: information you provide directly, information collected automatically, and information received from third parties.

Information you provide directly includes:

  • your name, email address, billing address, shipping address, and phone number when you place an order, create an account, or contact us;

  • payment information entered at checkout, which is processed securely by Shopify Payments or our third-party payment processor. We do not store your full payment card details; and

  • messages, inquiries, or other information you send us through email or contact forms, including if you subscribe to marketing emails or updates.

Information collected automatically when you visit our site includes:

  • browser type, device type, operating system, and device identifiers;

  • IP address and approximate location;

  • pages visited, time spent on pages, and referring URLs; and

  • cookies and similar tracking technologies as described in Section 5.

Information received from third parties includes information about your order or transaction received from Shopify, payment processors, and shipping carriers in the course of fulfilling your order.

2. How We Use Your Information

We use the information we collect to:

  • process and fulfill your orders, including sending order confirmations, shipping notifications, and tracking information;

  • communicate with you about your order, a return, or an inquiry you have submitted;

  • send marketing emails or promotional communications if you have opted in to receive them;

  • improve our website, product offerings, and customer experience;

  • analyze store performance and usage trends;

  • detect and prevent fraud or unauthorized activity; and

  • comply with legal, tax, accounting, and recordkeeping obligations.

If we materially change how we use your personal information, we will update this policy and provide any additional notice or obtain your consent as required by applicable law.

We do not sell personal information in exchange for money. We may use personal information for advertising and personalization through Shopify services, as described in Sections 3 and 4, subject to applicable privacy rights and choices.

3. How We Share Your Information

We share personal information to operate our store, fulfill orders, provide customer support, maintain security, analyze website activity, and support advertising and personalization where applicable. This may include sharing information with:

  • Shopify, which hosts our store and helps process transactions;

  • shipping carriers, who receive your name and address to deliver your order;

  • payment processors, who handle payment transactions securely;

  • email service providers, who send order confirmations, shipping notifications, and marketing communications on our behalf;

  • analytics, advertising, and fraud prevention providers, who help us understand site usage, support advertising and personalization, and protect against unauthorized activity; and

  • professional advisers, where reasonably necessary.

These recipients process personal information according to their respective roles, applicable agreements, and privacy policies. Shopify may also process information to provide services that benefit our store and other Shopify merchants, as described in Section 4.

Certain disclosures for advertising purposes may be considered a "sale," "sharing," or "targeted advertising" under applicable state privacy laws, even when no money is exchanged. You may exercise applicable opt-out rights as described in Section 7.

We may also disclose your information if required by law, court order, or government request, or if necessary to protect the rights, property, or safety of Esperanza Jewelry or others.

If we sell or transfer all or part of our business, your information may be transferred as part of that transaction.

4. Shopify as Our Platform

Our store is hosted by Shopify. Shopify collects and processes personal information when you visit our website or make a purchase, including information about your interactions with our store. Shopify provides services such as checkout, payment processing, order management, fraud prevention, customer accounts, analytics, and other store functions.

We have enabled Shopify Network Intelligence. Through this feature, Shopify may use information from your interactions with our store together with information from your interactions with other Shopify merchants and Shopify services to provide and improve services, including personalized shopping experiences, advertising, analytics, and fraud prevention.

Personal information may be shared with Shopify and other service providers or partners located in the United States or other countries for these purposes.

You can learn more about how Shopify collects, uses, and shares personal information in Shopify's Consumer Privacy Policy at https://www.shopify.com/legal/privacy/consumers.

You can also visit https://privacy.shopify.com to exercise certain privacy rights directly with Shopify.

5. Cookies and Tracking Technologies

Our website uses cookies and similar technologies. We use cookies to help the store function, remember your cart, support checkout, understand site performance, and improve the customer experience.

Cookies may include:

  • essential cookies required for the store to function;

  • analytics cookies that help us understand how visitors use the site; and

  • marketing cookies that may help us measure or improve promotional communications.

You can control cookies through your browser settings. Disabling certain cookies may affect store functionality, including the shopping cart and checkout process. Where available, you may also adjust cookie preferences through our website’s cookie banner or privacy settings.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, including order fulfillment, customer support, legal compliance, fraud prevention, and dispute resolution.

Order and transaction records may be retained as required for accounting, tax, legal, and business recordkeeping purposes.

If you request deletion of your information, we will honor that request to the extent permitted by law and consistent with our recordkeeping obligations.

7. Your Privacy Rights

Depending on where you live, you may have rights with respect to your personal information, including:

  • the right to request access to the personal information we hold about you;

  • the right to request correction of inaccurate or incomplete information;

  • the right to request deletion of your personal information, subject to legal exceptions;

  • the right to opt out of marketing communications; and

  • the right to request a copy of your information in a portable format, where applicable.

To exercise any of these rights, contact us at contact@esperanzajewelry.com. We may need to verify your identity before processing your request. We will respond within the timeframe required by applicable law.

Depending on your state of residence, you may also have the right to opt out of the sale or sharing of your personal information or its use for targeted advertising. To exercise these rights through our store, visit our Your Privacy Choices page at https://esperanzajewelry.com/pages/data-sharing-opt-out. The page provides opt-out controls for visitors in applicable regions. Where applicable, we also recognize Global Privacy Control signals as described on that page. If you have questions or cannot use the available controls, contact us at contact@esperanzajewelry.com.

8. California Residents

If you are a California resident, you may have additional rights under applicable California privacy laws, including the right to know what personal information we collect, request access to or deletion of certain information, correct inaccurate information, and opt out of certain uses of your personal information.

Certain advertising-related disclosures may be considered a "sale" or "sharing" of personal information under California law. To exercise an applicable opt-out right, visit https://esperanzajewelry.com/pages/data-sharing-opt-out.

To submit other privacy rights requests, contact us at contact@esperanzajewelry.com. We may need to verify your identity before processing your request.

9. Email Marketing and Opt-Out

If you subscribe to our marketing emails, you may unsubscribe at any time by clicking the unsubscribe link in any marketing email or by contacting us at contact@esperanzajewelry.com.

Unsubscribing from marketing emails does not affect transactional emails related to your order, including order confirmations, shipping notifications, and customer service communications.

10. Data Security

We take reasonable administrative, technical, and physical measures to protect your personal information from unauthorized access, loss, or misuse.

Our store is hosted on Shopify, which maintains security measures including SSL/TLS encryption for data in transit.

No method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

11. Children’s Privacy

Our store is not directed to children under the age of 13. We do not knowingly collect personal information from children.

If you believe we have inadvertently collected information from a child, contact us at contact@esperanzajewelry.com and we will take appropriate steps to delete it.

12. Third-Party Links

Our website may contain links to third-party websites, including social media platforms. This policy does not apply to those sites.

We are not responsible for the privacy practices of third-party websites and encourage you to review their policies before providing personal information.

13. Changes to This Policy

We may update this policy from time to time. We will post any updates to this page with a revised effective date.

14. Contact

For privacy-related questions, requests, or concerns, contact us at:

contact@esperanzajewelry.com